Refund & Cancellation Policy

Last updated: 25 June 2026

1. Scope

This Refund and Cancellation Policy applies to the business-to-business services provided by JWBN Ltd ("JWBN", "we", "us" or "our") to its clients. It explains how cancellation works and what is and is not refundable. It should be read together with our Terms of Service and the relevant written engagement agreement, statement of work or proposal (the "Engagement Agreement").

JWBN provides marketing and management services to content creators, including account and platform management, marketing and social strategy, content production and photoshoots, collaborations and partnerships, and brand deals and sponsorships. We do not sell physical goods or consumer subscriptions through our website.

2. Business-to-business engagements and the consumer right of withdrawal

Our Services are provided on a business-to-business basis to clients (including companies, sole traders and individual creators) acting in a professional or business capacity. The statutory 14-day right of withdrawal for consumers under the EU Consumer Rights Directive (Directive 2011/83/EU), as implemented in the Republic of Cyprus, applies to contracts between traders and consumers and does not, as a general rule, apply to business-to-business contracts such as our engagements. Accordingly, cancellation of our Services is governed by the Engagement Agreement and by this policy, rather than by a statutory consumer cooling-off period.

3. How engagements are billed

Services are agreed and billed per engagement by invoice, in accordance with the fees and payment terms set out in the relevant Engagement Agreement. Engagements may be billed as a fixed project fee, a recurring (for example, monthly) retainer, or on another basis as agreed. Third-party costs and disbursements incurred on your behalf (for example, platform fees, talent, locations and production costs) are billed in addition to our fees.

4. Cancellation by the client

Unless the Engagement Agreement states a different notice period, a client may cancel an ongoing engagement by giving at least 30 days' written notice to [email protected]. During the notice period:

• the engagement continues and fees remain payable in the ordinary way;
• we will complete or wind down work in an orderly manner; and
• any recurring fee for the final period is payable in full, and is not pro-rated, unless otherwise agreed in writing.

For fixed-scope project engagements, a client may cancel before completion by giving written notice, in which case fees are payable for all work performed up to the effective date of cancellation, together with any non-cancellable third-party costs and commitments, as set out in section 6.

5. Cancellation by JWBN

We may cancel or suspend an engagement by written notice where:

• the client materially breaches the Engagement Agreement or our Terms of Service (including non-payment) and does not remedy the breach within a reasonable period after being asked to do so;
• continuing the engagement would require us to act unlawfully or in breach of a third-party platform's terms; or
• otherwise as permitted by the Engagement Agreement.

We may also cancel an engagement for convenience by giving the notice period stated in the Engagement Agreement (or, if none is stated, 30 days' written notice). Where we cancel for convenience, we will refund any fees paid in advance for Services not yet performed, after deducting work already performed and non-cancellable third-party costs.

6. What is refundable and what is not

Because our Services consist of professional time and work delivered over the course of an engagement, the following amounts are non-refundable:

• fees for work already performed, including agency time, strategy, management, production and creative work, whether or not deliverables have been finalised;
• third-party costs, disbursements and commitments incurred or contracted on your behalf that cannot be cancelled or recovered (for example, platform fees, talent fees, location and production costs); and
• any deposit or set-up fee, to the extent it covers work already performed or resources already reserved, unless the Engagement Agreement states otherwise.

Amounts that are potentially refundable are limited to fees genuinely paid in advance for Services that have not yet been performed and that we are not cancelling for the client's breach. Any such refund will be calculated by deducting the value of work performed up to the effective date of cancellation and any non-cancellable third-party costs.

Nothing in this policy excludes or limits any right or remedy you may have that cannot be excluded or limited under applicable law.

7. How to request a cancellation or refund

To cancel an engagement or request a refund, please email [email protected] with your name or company name, the relevant engagement or invoice reference, and details of your request. We will acknowledge your request and confirm the applicable notice period, the effective date of cancellation, and any amounts payable or refundable. Approved refunds are normally made using the original payment method within a reasonable period after the amount payable or refundable has been agreed.

8. Changes to this policy

We may update this policy from time to time. The "Last updated" date indicates when it was last revised. The version of this policy in force, together with the relevant Engagement Agreement, applies to your engagement.

9. Contact us

For any questions about cancellations or refunds, please contact:

JWBN Ltd
5 Artemidos Ave., Artemidos Tower, 8th Floor, 6020 Larnaca, Cyprus
Email: [email protected]